Maternal Patient Rights of Women
(Pregnancy, Childbirth and Breastfeeding)
As a patient at Saint Joseph Hospital – Elgin, you are entitled to certain rights. In general, regarding pregnancy and childbirth, every woman has the right to:
- Receive healthcare before, during and after pregnancy and childbirth
- Receive care for her and her infant that is consistent with generally accepted medical standards
- Choose a certified nurse midwife or physician as her maternity care professional
- Leave her maternity care professional and select another if she becomes dissatisfied with her care
- Receive information about the names of those health care professionals involved in her care
- Privacy and confidentiality of records
- Receive information concerning her condition and proposed treatment
- Accept or refuse any treatment
- Be informed if her caregivers wish to enroll her or her infant in a research study
- Access her medical records
- Receive information in a language in which she can communicate
- Receive emotional and physical support during labor and birth
- Freedom of movement during labor and to give birth in the position of her choice
- Contact with her newborn
- Receive information about breastfeeding
- Decide collaboratively with caregivers when she and her baby will leave the birth site for home
- Be always treated with respect before, during, and after pregnancy by her health care professionals
Examine and receive a reasonable explanation of her total bill for services
Frequently asked questions
To File a Complaint
Patients and/or their representative may file a complaint with the organizations listed below.
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax
630-792-5636
Online
Visit and download the Online Submission Form, Report a Safety Event about a Health Care Organization
Include in all correspondences, the health care organization’s name, street address, city and state.
Illinois Department of Public Health
Central Complaint Registry
Phone
Monday-Friday, 8:30 a.m. to 4:30 p.m.
Central Complaint Registry Hotline, 800-252-4343
TTY for the Hearing Impaired Only, 800-547-0466
Online
Visit the OHCR Portal and selecting File a Complaint
Download the Health Care Facility Complaint Form
Mail form to:
Illinois Department of Public Health
Office of Health Care Regulation
Central Complaint Registry
525 W. Jefferson Street, Ground Floor
Springfield, IL 62761-0001
Fax
Download the Health Care Facility Complaint Form
Fax form to 217-524-8885
Download the Health Care Facilities Complaint Form
E-Mail form to DPH.CCR@illinois.gov
Illinois Department of Human Rights
100 W. Randolph Street, 10th Floor
Chicago, IL 60601
Phone
312-814-6200
TTY 866-740-3953
The Human Rights Authority
P.O. Box 7009 Hines
IL 60141-7009
Phone
866-274-8074
Fax 708-338-7505
TTY 866-333-3362
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
Phone
800-368-1019
TDD 800-537-7697
Online
Visit the Complaint Portal Assistant