If you are experiencing a life-threatening emergency, please call 911 or go directly to the ER.

Maternal Patient Rights of Women

(Pregnancy, Childbirth and Breastfeeding)

As a patient at Saint Joseph Hospital – Elgin, you are entitled to certain rights. In general, regarding pregnancy and childbirth, every woman has the right to:

  • Receive healthcare before, during and after pregnancy and childbirth
  • Receive care for her and her infant that is consistent with generally accepted medical standards
  • Choose a certified nurse midwife or physician as her maternity care professional
  • Leave her maternity care professional and select another if she becomes dissatisfied with her care
  • Receive information about the names of those health care professionals involved in her care
  • Privacy and confidentiality of records
  • Receive information concerning her condition and proposed treatment
  • Accept or refuse any treatment
  • Be informed if her caregivers wish to enroll her or her infant in a research study
  • Access her medical records
  • Receive information in a language in which she can communicate
  • Receive emotional and physical support during labor and birth
  • Freedom of movement during labor and to give birth in the position of her choice
  • Contact with her newborn
  • Receive information about breastfeeding
  • Decide collaboratively with caregivers when she and her baby will leave the birth site for home
  • Be always treated with respect before, during, and after pregnancy by her health care professionals

Examine and receive a reasonable explanation of her total bill for services

Frequently asked questions

To File a Complaint

Patients and/or their representative may file a complaint with the organizations listed below.

The Joint Commission

Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Fax

630-792-5636

Online

Visit and download the Online Submission Form, Report a Safety Event about a Health Care Organization

Include in all correspondences, the health care organization’s name, street address, city and state.

Illinois Department of Public Health

Office of Health Care Regulation
Central Complaint Registry

Phone

Monday-Friday, 8:30 a.m. to 4:30 p.m.
Central Complaint Registry Hotline, 800-252-4343
TTY for the Hearing Impaired Only, 800-547-0466

Online

Visit the OHCR Portal and selecting File a Complaint

Mail

Download the Health Care Facility Complaint Form
Mail form to:
Illinois Department of Public Health
Office of Health Care Regulation
Central Complaint Registry
525 W. Jefferson Street, Ground Floor
Springfield, IL 62761-0001

Fax

Download the Health Care Facility Complaint Form
Fax form to 217-524-8885

Email

Download the Health Care Facilities Complaint Form
E-Mail form to DPH.CCR@illinois.gov

Illinois Department of Human Rights

100 W. Randolph Street, 10th Floor
Chicago, IL 60601

Phone

312-814-6200
TTY 866-740-3953

The Human Rights Authority

Mental Health and Developmental Disabilities Intake Unit)

Mail

P.O. Box 7009 Hines
IL 60141-7009

Phone

866-274-8074
Fax 708-338-7505
TTY 866-333-3362

Office for Civil Rights

U.S. Department of Health and Human Services

Mail

200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201

Phone

800-368-1019
TDD 800-537-7697

Online

Visit the Complaint Portal Assistant